Returns

  • How do I make a return or exchange?

    Return requirements: Conditions of Return Create your return using our online returns portal. UK portal: here US portal: here EU/ROW portal: here Returns must be sent & received at our warehouse within 30 days from the date of dispatch for UK/US orders, 40 days for EU/ROW orders. Your order...

  • Conditions of Return

    Return guide: How do I make a return or exchange? EXCHANGES Exchanges are available to all UK/US customers. Items can be exchanged for a different size but cannot be exchanged for an alternative item of an equal value.* Sale / Clearance items are not eligible for exchange. Eligible exchanged it...

  • Where is my returns form / packing slip?

    We've recently gone paperless for all of our orders! Please check your email confirmation for your order number and summary of your items, and then head to our returns page to start your return or exchange via our online returns portal.

  • There's a problem with my order!

    In the rare event of a product problem, please email via our Contact Form with: Your order number Details of the issue incl. photos .. and we'll be happy to rectify the situation for you! We aim to unease the majority, but we aim to please you always! 😈

  • How long will my refund take to process?

    We aim to process your return within 48 hours of receipt. However, this can take up to 5 working days during busier periods. Forever grateful for your patience! Funds should be returned to you 72 hours after processing your return but please allow up to 5 business days (depending on card/bank is...

  • Combination discount refunds

    If you return a single item bought as part of a multi-buy discount offer (for example, 2 for £20, buy one get one 50% off) you will be refunded the full price of the item, minus any discount given in the offer. If you return all items purchased with the multi-buy offer, then you’ll refunded with...

  • Why has my return been cancelled?

    Labels for initiated returns that are not passed to the return carrier, or do not show active tracking updates, within 14 days will be cancelled. Please ensure you post your return within 14 days of creating your label.