Frequently Asked Questions

• What are your delivery options/costs?
• How long will it take for my order to be delivered?
• Who pays customs fees?
• Can i track my order?
• What if i haven't received my order yet?
• Why weren't my shipping costs refunded?
• Where is my returns form / packing slip?

• Order Delay Information
• Can I amend my order?
• Where is my order confirmation email?
• How do i know if my order has been dispatched?
• How do i know what size to buy?
• I haven't received my E-Gift card yet, when will it be delivered?
• Do you offer Plus/Curve size ranges?

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• What payment methods do you accept?
• Can i shop in a different currency?

• How can i pre-order?
• When are pre-orders shipped?
• What if i want to cancel my pre-order?
• Can i return a pre-order?

• E-Gift Card Expiry
• How to buy E-Gift Cards

• How do I make a return or exchange?
• Conditions of Return
• Where is my returns form / packing slip?
• There's a problem with my order!
• How long will my refund take to process?
• Combination discount refunds
• Why has my return been cancelled?

• Will I need to pay Customs charges?
• Who are Global-e?
• Can I refuse/return my parcel if I've changed my mind?
• Further Information

• When will a sold-out product be re-stocked?
• Where else can i purchase Disturbia products?
• How do I look after my jewellery?
• Do you offer Plus/Curve size ranges?
• I have a question about sizing.

• I'm an influencer, how do i work with disturbia?

• How can i contact Disturbia?